Privacy Policy

1. Introduction

Westwood Biotech Lab Ltd (“we”, “us”, “our”), Company Number 12137767, registered at 32 Cornwallis House, India Way, London W12 7QT, is the data controller responsible for your personal data. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

When you interact with our website, we may collect the following categories of personal data:

• Identity Data: Full name, job title, company/clinic name
• Contact Data: Email address, telephone number, postal address, country
• Enquiry Data: Product interests, order volumes, messages submitted via our forms
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system
• Usage Data: Pages visited, time spent on pages, navigation paths

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your enquiries and provide product information
• To manage our business relationship with you or your organisation
• To send relevant communications about our products and services (with your consent)
• To improve our website and user experience
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following legal bases: (a) your consent, where you have given us explicit permission; (b) performance of a contract or steps taken at your request prior to entering a contract; (c) our legitimate interests in operating our business, provided these do not override your fundamental rights; (d) compliance with a legal obligation.

5. Data Sharing

We do not sell your personal data. We may share data with trusted service providers who assist in operating our website, conducting business, and servicing you, provided they agree to keep this information confidential. We may also disclose data when required by law or to protect our rights.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months from last contact.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict our processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at info@wbio.co.uk.

8. Cookies

Our website uses essential cookies required for site functionality. We use privacy-first analytics that do not use cookies for tracking. You can control cookie preferences through your browser settings. For more details, see our cookie consent banner upon first visit.

9. Contact Us

For any questions regarding this Privacy Policy or our data practices, please contact:

Westwood Biotech Lab Ltd
32 Cornwallis House, India Way
London W12 7QT
Email: info@wbio.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.